ようこそFairmont Grand Hotel Geneva（フェアモント グランドホテル ジュネーブ）

Unknown

投稿日 2024-07-22

no complaints

朝食が美味しく、部屋も清潔で快適に過ごすことが出来た。

Hiro

投稿日 2024-03-28

素敵なサービス

Unknown

投稿日 2023-11-20

広い部屋、寝心地のいいベッド

Unknown

投稿日 2024-12-21

Great service

Nawaf

投稿日 2024-12-19

Good location

The hotel needs maintenance. There was a leak in head shower, in addition to the amenitys in the bathroom, which was not available. The team works well and the food service when delivering food to the room, The food was not served in a food heater box or asked the guest about the appropriate place to put the table and make sure of the required menu as Fairmont hotels standards around the world. Breakfast was very simple, and the coffee machine was not clean and broken, and the food was not varied. We are very disappointed about my experience.

Unknown

投稿日 2024-12-01

Not client oriented services

The staff did not meet the standards of a 5-star hotel, particularly the French lady at reception, who might be the chief of staff. Arrogance should not be displayed by anyone working in hospitality. While the client is not always right, arguing with a client is unacceptable. This behavior ruined my mood and stay. Next time I will prefer Intercontinental, they are more friendly and client oriented. The quality of the amenities was good, but there is room for improvement, which could be addressed in the upcoming renovation.

Unknown

投稿日 2024-11-27

Perfect stay

Frank G.

投稿日 2024-11-22

Great staff!

Spent a week in Geneva, staff was excellent! Breakfast was very good. And although the hotel is up for a renovation (planned next year) it's still very good. Loved staying at the Fairmont!

Dominique N.

投稿日 2024-11-21

A Good experience

I had a wonderful stay in your hotel Special thanks to Remy, Olivier from the concierge team who were able to find my travel pillow, adapter and vaccine carnet after 1 year I left them in my room. And the waitress at the restaurant for the quality of the service with smile. See you soon!

J. S.

投稿日 2024-11-21

Excellent hotel; great experience

Everything went well; great location; beautiful hotel; friendly staff . . . all good!!